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 OUR RETURNS POLICY

As you know pro audio equipments are delicate and expensive. We only request you to be sure of what you are ordering and then order. If you have any difficulty in making a choice, you are more than welcome to call us or email us to iron out any confusions in matters of selection. We will try to guide you to the best of our abilities.

So please order only after you know what YOU want (via recommendations of friends / existing users / your own experiences of a product or brand), and then have a smooth and safe shopping experience on the SudeepAudio.com store.

What if I don't "like" the product purchased (hardware / software)?

If you find that the product you purchased in "not upto the mark" or that you don't like the "feel of the keys" or "doesn't sound good" for instance, we cannot exchange or cancel the order.

You will appreciate that these are expensive electronic goods / software; and once opened and used, unless there is a manufacturing defect determined by the authorised service centre of the brand, we cannot take back the goods. And so once again, be sure of what you are ordering. Features, videos, photos, etc etc are all given on product pages in great details to assist you.

To help you resell such equipment which you want to re-sell (newly bought or old), we have a Clearance Corner service on our website - at no extra charges - that helps you advertise your equipment within the Indian community. And this is a direct buyer-seller connect without any role played by us in such matters.

What if I receive a defective product (hardware only)?

If you believe you've received a defective product, contact our support team at (022) 26708717, and speak with a Tech Support executive. Or, you can simply email us the issues being faced and we'll respond quickly with assistance.

Upon return to us within 15 days of sale of such a 'defective' product, if the authorised service centre determines that the problem is indeed got to do with a manufacturing defect, we shall have such a product replaced immediately to you (subject to availability at that time) at no extra costs. No exchange for another product or any refund requests in such matters will be entertained.

However, if the brand's authorised service centre finds no problem with the unit claimed to be faulty, the goods will be sent back to you with their report; and the extra to and fro freight expenses will be borne by the customer in such cases.

Software products once purchased are not returnable under any circumstances. However, if the physical media you receive is faulty, we will follow the returns procedure given above and resolve it at the earliest for you.

Important Notes:

Buying on the Internet is perceived to be unsafe in India. Maybe true in some cases. But not with SudeepAudio.com. Read our Customer Testimonials to know why we say so.
We sell only original and legally imported goods - both hardware and software - and give you a tax paid invoice with assured after sales service.

Our webstore has powerful filters, product comparison features across brands and categories that will assist you in arriving at a purchase decision. And helps you buy with confidence.

Once again, feel free to call us or email us for any help or clarification you need while ordering.

Happy shopping...

- Team SA

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