9967600648 / 9967734943
  10am-7pm [Mon-Fri]
Salim Merchant on Sudeep Audio
SAath - a unique after sales support service
 OUR RETURNS POLICY

As you know pro audio equipment is delicate and expensive. We request you to be sure of what you are ordering, and only then order on SudeepAudio.com. If you have any difficulty in making a choice, you are more than welcome to call us, or email us, to iron out any confusions in matters of selection of products. We will try to guide you to the best of our abilities.

So please order only after you know what YOU want to buy (via recommendations of your friends / existing users / your own experiences of a product or a brand), and then have a smooth and safe shopping experience on the SudeepAudio.com - India's first pro audio webstore. The online payment gateway we use is Razorpay. You can check their payment related FAQs here >>

What if I don't "like" the product purchased (hardware / software)?

ANY SOFTWARE (DAW / plugins / loops, etc.) once ordered, bought as box-packs or as download (electronic license) editions, cannot be returned under any circumstances, even if the serial(s) is not registered by you. This is standard policy worldwide for software purchasing.

For HARDWARE products, if you feel that the product you purchased is "not upto the mark", or that you don't like say for example the "touch of the keys on this model", or say "the speakers don't sound good in my room", etc. eetc., we cannot exchange or cancel such ordered item(s). Hence a request to order a product only after YOU are sure of its performance.

You will appreciate that all these are expensive electronic goods; and once opened and used, unless there is a manufacturing defect determined by the authorised service centre of the brand, we cannot take back such goods. And so once again, please be sure of what you are ordering. Features, videos, photos, reviews, etc. etc. are all given on product pages in great details to assist you in arriving at a decision.

To help you resell such equipment which you do not want (whether newly bought or eveen used), we have a reSAle service on our website - at no extra charges - that helps you advertise your equipment within the Indian community. And this is a direct buyer-seller connect without any role played by us in such matters. Check it out here >>

What if I receive a defective product (valid for hardware only)?

If you believe you've received a defective product on arrival, please contact our support team at 9967600648 / 9967734943 during work hours, and speak with a Tech Support executive. OR, you can simply email us a small video clip of the issue being faced, and we'll respond quickly with assistance and steps to take.

Upon return to us within 15 days of invoice date of such a 'defective' product, ONLY IF the brand's authorised service centre in India determines that the problem is indeed got to do with a manufacturing defect, we shall have such a product replaced immediately to you (subject to availability) at no extra costs to you. However, no exchange for another product model or brand, OR any refund requests in such a situation will be entertained.

HOWEVER, if the brand's authorised service centre finds the unit to be working properly, then the material will be sent back to you with their service report; and in such a case, the to & fro freight expenses will be borne by the customer as there was no problem in the unit(s).

As mentioned above, any software once purchased is not returnable under any circumstances. However, if the physical media for software (pen drive / hard disk / CD-ROMs / DVD-ROMs) you receive is faulty, we will follow the returns procedure as done for hardware equipment and resolve it at the earliest for you. So please be rest assured on our after-sales support.

Important Notes:

Buying on the Internet is perceived to be unsafe in India. And it maybe true in some cases. But not with SudeepAudio.com. Read our Customer Testimonials to know why we say so...

We sell only original and legally imported goods - both hardware and software - and give you a tax paid GST invoice with assured after sales service via our Help Centre called SAath.

Our webstore has powerful filters, product comparison features across brands and categories, etc. that will assist you in arriving at a purchase decision. And also are available on phone and email to help you buy with added confidence.

Once again, please feel free to call us or email us for any help or clarification you need before placing your orders.

Happy shopping...

- Team SA