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Our Returns Policy | Sudeep Audio

Before confirming your order, please make sure that the items you want to buy meet your requirements. We cannot accept returns from customers once an order has been placed.

SOFTWARE (boxed / serial) once sold is not returnable under any circumstances.

  • Watch the product videos
  • Try it in demo mode, if available
  • Check compatibility with your computer system from the manufacturer site latest specs
  • All okay? Go ahead and confidently buy your software (latest version, or upgrade / crossgrade) from SA *at the best prices in the world*
  • What if I don't "like" the product quality or features of the purchased hardware?

    If you feel that the product you purchased is "not up to the mark", or you don't like the "touch & feel of it", or say the "speakers don't sound good in my room" etc., we cannot exchange or cancel such ordered item(s).

    What if I receive a defective hardware?

    If you believe you have received a defective product on arrival, please fill out this SUPPORT FORM. Our support executives will connect you with a product specialist, who will help sort out the issue quickly.

    A thorough test is performed once a "defective" product is received by the brand's authorised service centre in India (Chennai / Delhi / Mumbai). ONLY IF the authorised service centre determines that it is indeed a manufacturing defect, a new replacement will be dispatched immediately to you (subject to availability) at no extra cost. No exchanges or refund requests will be entertained in such cases as well.

    However, if the brand's authorised service centre certifies the unit to be free of any defects, it will be sent back to you with its report. In this situation, to & fro freight expenses will be borne by the customer.

    Once again, please feel free to email us if you need any help or clarification before placing your orders on our website.

    So go ahead and shop with complete confidence...

    - Team SA