Before you start using your recently purchased Akai Pro FIRE from SudeepAudio.com, read these FAQs >>

Many times we ourselves can solve commonly faced issues at home, without having to send the unit to a service centre. These are some troubleshooting tips that will assist you in matters like updating firmware, formatting, etc.

For self and quick troubleshooting, go here

Our invoice works as the warranty card for your Akai Pro purchase.

To read about the Akai Professional warranty terms and conditions, go here >>

Sudeep Audio customers – please fill this form – with your purchase invoice (pdf), and get connected to the authorised service centre(s) near you immediately.

In India, the authorised service centre is located in Noida.

• Shipping costs of sending and getting back the Akai product to and from the service centre are borne by the customer.
• Our invoice is also to be sent along as proof of purchase.
• The service centre will update you on the cost of repair and/or parts not covered under the manufacturer warranty terms.

Rest assured, our SA team will assist you all along this process – whether the product is in warranty or not.