As soon as you receive your Eventide Audio plugin serial from SudeepAudio.com, follow these steps carefully.

Using iLok License Manger, you can activate the license in two separate locations, each of which can be either a computer, or an iLok license key. You can move these licenses at any time using PACE’s iLok License Manager software.

If you have installed and authorized your plug-in and it still doesn’t show up in your DAW, try the following:

Mac OS X: 

Simply go to your DAW’s preferences and rescan your plug-in. Note that Eventide no longer supports 32-bit plugins.

Windows: 

It is possible that you need to add the following paths to your DAW’s list of VST folders. Open your DAW’s VST Preferences and add the applicable folder:

Windows 32-bit OS:
32-bit DAW: C:Program FilesCommon FilesSteinbergVST2

Windows 64-bit OS: 
32-bit DAW: C:Program Files (x86)Common FilesSteinbergVST2
64-bit DAW: C:Program FilesCommon FilesSteinbergVST2

After doing this, perform a plug-in rescan in your DAW. Note that the following DAWs sometimes require additional steps:

Studio One:

1. In the VST preferences, and make sure “Scan at Startup” is checked.
2. Also click “Reset Blacklist” in the VST preferences, and then restart Studio One.

Cubase

1. Go to Devices->Plug-in Manager and click Plug-in Manager->Rescan all. Occasionally Cubase needs to be forced to rescan the plug-in folder.

Eventide has its own preset format using .tide preset files. By default the installer installs the .tide presets to your Documents/Eventide/<Plug-In Name>/Presets folder on Windows, and Music/Eventide/<Plug-In Name>/Presets on Mac. It may be necessary to check that the installer has placed the presets in the proper location. You can load these presets using Eventide’s Preset Bar which is part of the plug-in GUI itself.

Some hosts have their own preset bars which are used by the host. Eventide’s .tide presets will not show up in this preset bar. To load an Eventide Factory Preset you have to use the preset bar which is inside the actual plug-in GUI, usually below the hosts preset bar.

Should service be required within the period of warranty or even later, please contact us.

In India, the authorised service centre is located in Chennai.

• Shipping costs of sending and getting back the product(s) to and from the service centre are borne by the customer.
• Our invoice is also to be sent along as proof of purchase.
• The service centre will update you on the cost of repair and/or parts not covered under the manufacturer warranty terms.

Rest assured, our SA team will assist you all along this process – whether the product is in warranty or not.