Once you register your Neumann product, download the product user guide and other documents from here >>
Neumann products are more than tools; they are investments that often last a lifetime. The proof is in the high percentage of microphones that are sent in for a first repair service after decades of use.
Service is an integral part of the Neumann philosophy to give our customers the best possible quality at all times. That’s why our service department makes no technical modifications of any kind but will always restore the products to their initial specifications, thus preserving their original character.
Read about how to protect and clean Neumann mics here >>
Neumann warranty terms are explained here >>
Should service be required within the period of warranty or even later, please contact us.
- Shipping costs of sending and getting back the microphone to and from the service centre are borne by the customer.
- Our invoice is also to be sent along as proof of purchase.
- The service centre will update you on the cost of repair and/or parts not covered under the manufacturer warranty terms.
Rest assured, our SA team will assist you all along this process – whether the product is in warranty or not.