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After your purchase your PG Music software serial from SudeepAudio.com:

  1. Goto redeem it here >>
  2. Log in or create a new PG Music account.
  3. Click on My Products and enter your Serial Number as received
  4. Choose your preferred language using the drop-down menu.
  5. Click “Add to My Account” and the download links will appear below.
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Get your latest installers for Windows and Mac for Band-in-a-Box here >>

Live chat, knowledgebase, FAQs, installation help, etc. also found on the above support link at PG Music.

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1. Can I install Band-in-a-Box on Mac OS 10.15 (Catalina) or higher?

Band-in-a-Box 2019 and higher. Yes, Band-in-a-Box is a 64-bit application, so you can install and run it on Catalina.

2. Is the 32-bit version of Band-in-a-Box still included with version 2019 and higher?

The last 32-bit version of Band-in-a-Box is Band-in-a-Box 2018. If you currently have a 2018 or older version of Band-in-a-Box installed, when you install Band-in-a-Box 2019 (or higher) it is saved and renamed to Band-in-a-Box-32bit.app. If you have an Band-in-a-Box hard drive (e.g. UltraPAK) you’ll find a copy of Band-in-a-Box-32bit (2018) in the Data | Backup folder (/Applications/Band-in-a-Box/Data/Backup). To run it, first copy it to the main Band-in-a-Box folder.

Location of Band-in-a-Box.app
Location of Band-in-a-Box.app in the Band-in-a-Box folder.
Location of Backup files
Location of backup files.

This may be useful if you need access something that is only available with the 32-bit version, for example to use a 32-bit audio plugin without installing jBridge.

Incidentally, the Backup folder also contains previous builds of Band-in-a-Box.app if you have installed any patches (2019 and higher). They are compressed as .zip files to save space. Unzip and copy to the main Band-in-a-Box folder if you want to run one.

 

3. I’ve installed Band-in-a-Box, but when I try to run it I get error messages and the program doesn’t open properly. The errors may refer to folders not being present or writable and/or refer to several missing files.

There are two main reasons this could happen.

 You are running Band-in-a-Box.app outside it’s folder. Band-in-a-Box.app needs to stay inside the Band-in-a-Box folder (/Applications/Band-in-a-Box/). You can make an alias of it if you want to have a shortcut on your desktop.

or

 The hard drive you have Band-in-a-Box on was formatted with a case sensitive file system. This is not very common. You can check this by selecting the hard drive on your desktop or in Finder, and going to the File menu | Get Info (Command+I is the keyboard shortcut). Apple’s Disk Utility gives you the option to format with case sensitivity. What this means is that file.txt, File.txt, and FILE.TXT are all unique filenames. Band-in-a-Box does not support this, and needs to be used on a case insensitive formatted drive.

Case sensitivity can occasionally be an issue when running Band-in-a-Box from a network drive, with some network devices. Check the settings on the device that’s hosting the network share and/or use smb file sharing protocol instead of afp. This is not common.

—- MORE FAQs for Mac users here >>

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Band-in-a-Box Windows version tips and tricks given here >>

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Please use the following form to send us your technical support questions. Fill in as many fields as you can. If you’re unsure about a particular field, or if it’s not relevant to your question, you can just leave it blank. If you have trouble using this form, you can send an email to support@pgmusic.com

Windows version >>     |     Mac version >>

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