After your purchase your PG Music software serial (passcode) from SudeepAudio.com:

1. Redeem it from here >> only
2. Log into your (or create a new) PG Music account.
3. Click on My Products, and enter your Serial Number as received from us.
4. Choose your preferred language using the drop-down menu.
5. Click “Add to My Account” and the download links will appear on the screen and will also be emailed to your id registered with PG Music.

Get your latest installers for Windows and Mac for Band-in-a-Box here >>

Live chat, knowledgebase, FAQs, installation help, etc. also found on the above support link at PG Music.

1. Can I install Band-in-a-Box on Mac OS 10.15 (Catalina) or higher?

Band-in-a-Box 2019 and higher. Yes, Band-in-a-Box is a 64-bit application, so you can install and run it on Catalina.

2. Is the 32-bit version of Band-in-a-Box still included with version 2019 and higher?

The last 32-bit version of Band-in-a-Box is Band-in-a-Box 2018. If you currently have a 2018 or older version of Band-in-a-Box installed, when you install Band-in-a-Box 2019 (or higher) it is saved and renamed to Band-in-a-Box-32bit.app. If you have an Band-in-a-Box hard drive (e.g. UltraPAK) you’ll find a copy of Band-in-a-Box-32bit (2018) in the Data | Backup folder (/Applications/Band-in-a-Box/Data/Backup). To run it, first copy it to the main Band-in-a-Box folder.

Location of Band-in-a-Box.app in the Band-in-a-Box folder.

Location of backup files.

This may be useful if you need access something that is only available with the 32-bit version, for example to use a 32-bit audio plugin without installing jBridge.

Incidentally, the Backup folder also contains previous builds of Band-in-a-Box.app if you have installed any patches (2019 and higher). They are compressed as .zip files to save space. Unzip and copy to the main Band-in-a-Box folder if you want to run one.

3. I’ve installed Band-in-a-Box, but when I try to run it I get error messages and the program doesn’t open properly. The errors may refer to folders not being present or writable and/or refer to several missing files.

There are two main reasons this could happen.

– You are running Band-in-a-Box.app outside it’s folder. Band-in-a-Box.app needs to stay inside the Band-in-a-Box folder (/Applications/Band-in-a-Box/). You can make an alias of it if you want to have a shortcut on your desktop.

or

– The hard drive you have Band-in-a-Box on was formatted with a case sensitive file system. This is not very common. You can check this by selecting the hard drive on your desktop or in Finder, and going to the File menu | Get Info (Command+I is the keyboard shortcut). Apple’s Disk Utility gives you the option to format with case sensitivity. What this means is that file.txt, File.txt, and FILE.TXT are all unique filenames. Band-in-a-Box does not support this, and needs to be used on a case insensitive formatted drive.

Case sensitivity can occasionally be an issue when running Band-in-a-Box from a network drive, with some network devices. Check the settings on the device that’s hosting the network share and/or use smb file sharing protocol instead of afp. This is not common.

—- MORE FAQs for Mac users here >>

Band-in-a-Box Windows version tips and tricks given here >>

Please use the following form to send us your technical support questions. Fill in as many fields as you can. If you’re unsure about a particular field, or if it’s not relevant to your question, you can just leave it blank. If you have trouble using this form, you can send an email to support@pgmusic.com

Windows version >>     |     Mac version >>