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Namaste. Welcome to our Help Centre. How can we help you today?

Vochlea

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Once you receive the activation serial from SudeepAudio.com, follow these steps:

STEP 1:
Open a user account here >>

STEP 2:
In your user area after logging in, register the serial you have received from us.

Done!

TIP
Watch the installation and setup videos given in the SAath section before using the product – for best uses 🙂

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Once you have registered your serial purchased from SudeepAudio.com, follow the instructions shown in the videos for the DAW(s) you are using.

Detailed installation steps for popular DAWs and more given here >>
(not all are explained as videos)

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As excited that we maybe on our purchase from SudeepAudio.com for this revolutionary tool, it is important for you to learn to use it well.

Watch these videos, and also get detailed tips and instructions from here >>

 

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Before you start using the software, it is import for you to calibrate your dynamic microphone.

for Mac, go here >>

for Windows, go here >>

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If you are facing any problem using Dubler after installation and activation, visit this help link before simply contacting Support. Several troubleshooting tips have been covered.

 

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1. What is the Latency like?

For more information on latency, please see our help pages: Latency

We have frequent cycles of latency reduction— and it changes depending on your personal set-up.

Audio latency refers to a short period of delay (usually measured in milliseconds) between when an audio signal enters and when it emerges from a system. With the Dubler, this will be the time between you making a note with your voice, and when you hear the sound come from your system.

Dubler Studio Kits latency is below the audible range, and we’ve yet to hear any complaints of it being noticeable in anyone’s workflow when Dubler is set-up correctly. That includes testing with a wide range of professional musicians.

Please note, that while it’s possible to reduce latency, it’s impossible to eliminate it entirely.

 

2. Can I use it in any DAW?

Yes, Dubler works with any DAW that takes MIDI input. Think of Dubler like a MIDI controller but one that uses your voice rather than your hands

3. Do I need to be connected to the Internet?

An internet connection is required just for the first time to initially login. Once this is done you can use Dubler without an internet connection, you will only need to login again if using Dubler on a different machine.

4. Can I use my own mic?

Yes! Dubler 2 has a calibration process that allows a user to choose their own microphone as the input device and then calibrate it. We always reccomend using a dynamic microphone with Dubler 2.

5.  How many computers can I install Duber on?

You can download the software on up to three computers, you’ll just need to login again when using it on a new machine. Only one instance of Dubler can be running at a time, so you can’t use it on two machines simultaneously.

6. Is my interface compatible?

Dubler works with all audio interfaces on Mac.

If you’re on Windows your audio interface will need dedicated ASIO drivers, these can be found on the manufacturer’s website. Some ASIO drivers do not allow for multi-client use, meaning only one app can use the driver at a time. If this is the case then only your DAW or Dubler can use the driver, but not both simultaneously. You can check if your driver supports multi-client use on the manufacturer’s website. If you’re unsure on whether your interface as multi-client drivers you can contact Volchea here.

If you are using the Dubler mic you can use any audio interface as the output in your DAW, as the driver will not be needed as an input in Dubler.

7. Can I use MIDI capture in any DAW?

The MIDI Capture plugin is compatible with all DAWs that support VST3 and AU format plugins. Currently MIDI Capture does not work with Pro-Tools as they do not support these formats.

8. Why should I use a dynamic mic?

Dynamic mics are preferable for our use case as they are more suited to pick up focused signal sound, and consequently pick up less background sound. We’re interested in just the detectable triggers and pitch sounds from your voice so a dynamic mic helps eliminate any other sounds that might interfere with detection.

9. Can I use something other than my voice as an input?

We’re focused on the voice, as it’s our natural tool for audio expression, but there is scope to experiment with all sorts of audio inputs— including other instruments, or clicking, clapping or stamping your feet! We stress that whilst you can use other audio sources as an input, this is purely experimental and the results can vary depending on what you use.

For more FAQs, visit here >>

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Even though the product is extremely easy to use, if you still need additional help, connect with an excellent support team at Volchea here >>