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 Website Terms of Use

Last updated on April 2, 2015.

These terms and conditions of use ("Terms of Use") of the Website (as defined below) between Sudeep Audio.com LLP, d/b/a Sudeep Audio (hereinafter referred to as "SA" or "Sudeep Audio") and the users/ registrants of the Website ("You" or "Your" or "Yourself" or "User") describe the terms on which Sudeep Audio offers You access to the Website and the Services (as defined below) through the Website.

PLEASE READ THE TERMS OF USE CAREFULLY BEFORE USING OR REGISTERING ON THE WEBSITE OR ACCESSING ANY MATERIAL, INFORMATION OR SERVICES THROUGH THE WEBSITE. YOUR USE OF THE WEBSITE OR THE SERVICES PROVIDED BY THE WEBSITE SHALL SIGNIFY YOUR ACCEPTANCE OF THE TERMS OF USE AND YOUR AGREEMENT TO BE LEGALLY BOUND BY THE SAME.

YOUR USE OF THE WEBSITE IMPLIES THAT YOU AGREE WITH THE TERMS OF USE.

  • General
    • www.SudeepAudio.com ("Website") is an Internet based portal owned and operated by Sudeep Audio, a company incorporated under the laws of India, with its registered office at #5, Ground Floor, Vaikunth Society, Sir Lallubhai Park Road, Andheri West, Mumbai 400058, India. Use of the Website is offered to You conditioned on acceptance of all the terms, conditions and notices contained in these Terms, along with any amendments made by Sudeep Audio at its sole discretion and posted on the Website, including by way of imposing an additional charge for access to or use of a Service.
    • Sudeep Audio shall not be required to notify You, whether as a registered user or not, of any changes made to the Terms of Use. The revised Terms of Use shall be made available on the Website. Your use of the Website and the Services is subject to the most current version of the Terms of Use made available on the Website at the time of such use. You are requested to regularly visit the home page www.sudeepaudio.com to view the most current Terms of Use. It shall be Your responsibility to check these Terms of Use periodically for changes. Sudeep Audio may require You to provide Your consent to the updated Terms of Use in a specified manner before prior to any further use of the Website and the Services is provided on the Website. If no such separate consent is sought, Your continued use of the Website, following changes to the Terms of Use, will constitute Your acceptance of those changes.
    • By (i) using this Website or any facility or Service provided by this Website in any way; or (ii) merely browsing the Website, You agree that You have read, understood and agreed to be bound by these Terms of Use and the Website's Privacy Policy available at the homepage, www.sudeepaudio.com.
    • Sudeep Audio agrees to deliver the merchandise ordered by you only at such locations as per the Order Confirmation Form. Sudeep Audio shall not be liable to deliver any merchandize or Services purchased by Users for delivery in locations outside India shall not be entertained.
  • Services
    • The Website is a platform that facilitates the online sale and purchase of branded merchandise and services offered by Sudeep Audio's various affiliate/ registered merchants/ vendors/service providers at a discounted price or MRP set by them ("Services"). The Services are offered to the Users through various modes which shall include, issue of coupons and vouchers that can be redeemed for various services. The purchase of products and services on the Website shall be governed by the Terms of Offer For Sale ("Terms of Offer For Sale")
  • Eligibility to Use
    • The Services are not available to minors under the age of eighteen (18) or to any Users suspended or removed from the Sudeep Audio system by Sudeep Audio for any reason whatsoever. If You do not conform to the above qualification, You shall not be permitted to avail of the Services or use the Website. You represent that You are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. Notwithstanding the foregoing, if You are below the age of eighteen (18) years, You may avail the Services provided by Sudeep Audio through Your legal guardian in accordance with the applicable laws.
    • Sudeep Audio reserves the right to refuse access to use the Services offered at the Website to new Users or to terminate access granted to existing Users at any time without according any reasons for doing so.
    • You shall not have more than one active Account on the Website. Additionally, You are prohibited from selling, trading, or otherwise transferring Your Account to another party.
  • Pricing Information
    • Sudeep Audio strives to provide You with the best prices possible on products and services You buy or avail of from the Website. The pricing details for purchase of products and services from the Website are detailed under the Terms of Offer For Sale.
    • You agree to provide correct and accurate credit/ debit card/ NetBanking details to the approved payment gateway for availing Services on the Website. You shall not use the credit/ debit card/ NetBanking which is not lawfully owned by You, i.e. in any transaction, You must use Your own credit/ debit card. The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your credit/ debit card/ NetBanking details. Sudeep Audio expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your credit/ debit card/ NetBanking account.
    • Sudeep Audio shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of you/cardholder having exceeded the preset limit mutually agreed by Sudeep Audio with the acquiring bank from time to time.
    • Service tax will be levied on Interest by the issuing bank on the EMI on credit cards as applicable.
  • User Obligations
    • Subject to compliance with the Terms of Use, Sudeep Audio grants You a non-exclusive, limited privilege to access and use this Website and the Services provided therein.
    • You agree to use the Services, Website and the materials provided therein only for purposes that are permitted by: (a) the Terms of Use; and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.
    • You agree to adhere to all limitations on dissemination, use and reproduction of any materials (such as the product catalogues) that You access on the Website in accordance with Section 6.
    • You agree not to access (or attempt to access) the Website and the materials or Services by any means other than through the interface that is provided by Sudeep Audio. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or Content (as defined below), or in any way reproduce or circumvent the navigational structure or presentation of the Website, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website.
    • You acknowledge and agree that by accessing or using the Website or Services, You may be exposed to content from other users that You may consider offensive, indecent or otherwise objectionable. Sudeep Audio disclaims all liabilities arising in relation to such offensive content on the Website. Further, You may report such offensive content in the manner prescribed under the Privacy Policy.
    • If Website allows You to post and upload any material on the Website, You hereby undertake to ensure that such material is not offensice and in accordance with applicable laws. Further, You undertake not to: Defame, abuse, harass, threaten or otherwise violate the legal rights of others; Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity; Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information through any bookmark, tag or keyword; Upload files that contain software or other material protected by applicable intellectual property laws unless You own or control the rights thereto or have received all necessary consents; Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer; Engage in any activity that interferes with or disrupts access to the Website or the Services (or the servers and networks which are connected to the Website); Attempt to gain unauthorized access to any portion or feature of the Website, any other systems or networks connected to the Website, to any Sudeep Audio server, or to any of the Services offered on or through the Website, by hacking, password mining or any other illegitimate means; Probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other user, of or visitor to, the Website, or any other customer of Sudeep Audio, including any Sudeep Audio Account not owned by You, to its source, or exploit the Website or Service or information made available or offered by or through the Website, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided for by the Website; Disrupt or interfere with the security of, or otherwise cause harm to, the Website, systems resources, accounts, passwords, servers or networks connected to or accessible through the Websites or any affiliated or linked sites; Collect or store data about other users in connection with the prohibited conduct and activities set forth in this Section. Use any device or software to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person's use of the Website; Use the Website or any material or Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Sudeep Audio or other third parties; Conduct or forward surveys, contests, pyramid schemes or chain letters; Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner; Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service; Violate any applicable laws or regulations for the time being in force within or outside India; Violate the Terms of Use including but not limited to any applicable Additional Terms of the Website contained herein or elsewhere; and Reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website.
    • You agree that You are solely responsible to Sudeep Audio and to any third party for any breach of Your obligations under the Terms of Use and for the consequences (including any loss or damage which Sudeep Audio or its affiliates or its vendors may suffer) for any such breach.
    • You agree and acknowledge that Sudeep Audio is only a reseller of the products and the services on this Website.
    • You agree that Sudeep Audio may, at any time, modify or discontinue all or part of the Website, charge, modify or waive fees required to use the Website, or offer opportunities to some or all Website Users.
  • Use of Materials
    • Except as expressly indicated to the contrary in any applicable Additional Terms, Sudeep Audio hereby grants You a non-exclusive, freely revocable (upon notice from Sudeep Audio), non-transferable access to view, download and print product catalogues or any other materials available on the Website, subject to the following conditions: You may access and use the materials solely for personal, informational, and internal purposes, in accordance with the Terms of Use; You may not modify or alter product catalogues or any other materials available on the Website; You may not distribute or sell, rent, lease, license or otherwise make the product catalogues or any other materials available on the Website available to others; and You may not remove any text, copyright or other proprietary notices contained in the product catalogues or any other materials available on the Website.
    • The rights granted to You in the product catalogues or any other materials as specified above are not applicable to the design, layout or look and feel of the Website. Such elements of the Website are protected by intellectual property rights and may not be copied or imitated in whole or in part. The product catalogues or any other materials available on the Website may be copied or retransmitted unless expressly permitted by Sudeep Audio.
    • Any software that is available on the Website is the property of Sudeep Audio or its vendors. You may not use, download or install any software available at the Website, unless otherwise expressly permitted by these Terms of Use or by the express written permission of Sudeep Audio.
    • Any purchase of the merchandise or Services from the Website will be strictly for personal use of the User. The User hereby expressly agrees that any merchandize or Services purchased by the User will not be sold, resold, bartered or in any way used for any commercial purposes or for profit. The User hereby acknowledges that the Services or merchandize purchased is not transferrable to any third party for profit.
  • Usage Conduct
    • You shall solely be responsible for maintaining the necessary computer equipments and Internet connections that may be required to access, use and transact on the Website.
    • You are also under an obligation to use this Website for reasonable and lawful purposes only, and shall not indulge in any activity that is not envisaged through the Website.
    • You shall use this Website, and any voucher/ coupons purchased through it, for personal, non-commercial use only and shall not re-sell the same to any other person.
    • Sudeep Audio shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of you/cardholder having exceeded the preset limit mutually agreed by Sudeep Audio with the acquiring bank from time to time.
  • Intellectual Property Rights
    • The Website and the processes, and their selection and arrangement, including but not limited to all text, graphics, user interfaces, visual interfaces, sounds, videos and music (if any), artwork and computer code (collectively, the "Content") on the Website is owned and controlled by Sudeep Audio and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights.
    • The trademarks, logos and service marks, videos, product images displayed on the Website ("Marks") are the property of Sudeep Audio or their vendors or respective third parties. You are not permitted to use the Marks without the prior consent of Sudeep Audio, the vendor or the third party that may own the Marks.
    • Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Jasper Infotech owns all intellectual property rights to and into the trademark "SudeepAudio.com", and the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.
    • Except as expressly provided herein, You acknowledge and agree that You shall not copy, republish, post, display, translate, transmit, reproduce or distribute any Content through any medium without obtaining the necessary authorization from Sudeep Audio or third party owner of such Content.
  • Third Party Content
    • The Website makes available general third party information such as, product catalogues, reports on news, entertainment, technology and features, advertisements including videos, images and photographs of the products and other data from external sources ("Third Party Content"). Similar Third Party Content would also be available to You on the email received by You from Sudeep Audio. The provision of Third Party Content is for general informational purposes only. You acknowledge that the Third Party Content provided to You is obtained from sources believed to be reliable. Sudeep Audio does not provide any guarantee with respect to any the Third Party Content and Sudeep Audio shall not be held liable for any loss suffered by You based on Your reliance on or use of such data.
  • Disclaimer Of Warranties & Liability
    YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW
    • THE WEBSITE, SERVICES AND OTHER MATERIALS ARE PROVIDED BY Sudeep Audio ON AN "AS IS" BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, Sudeep Audio MAKES NO WARRANTY THAT
      • THE WEBSITE OR THE SERVICES WILL MEET YOUR REQUIREMENTS OR YOUR USE OF THE WEBSITE OR THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE;
      • THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE, SERVICES OR MATERIALS WILL BE EFFECTIVE, ACCURATE OR RELIABLE;
      • THE QUALITY OF THE WEBSITE, SERVICES OR OTHER MATERIALS WILL MEET YOUR EXPECTATIONS; OR THAT
      • ANY ERRORS OR DEFECTS IN THE WEBSITE, SERVICES OR OTHER MATERIALS WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM Sudeep Audio OR THROUGH OR FROM USE OF THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS OF USE.
    • TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Sudeep Audio WILL HAVE NO LIABILITY RELATED TO USER CONTENT ARISING UNDER INTELLECTUAL PROPERTY RIGHTS, LIBEL, PRIVACY, PUBLICITY, OBSCENITY OR OTHER LAWS. Sudeep Audio ALSO DISCLAIMS ALL LIABILITY WITH RESPECT TO THE MISUSE, LOSS, MODIFICATION OR UNAVAILABILITY OF ANY USER CONTENT.
    • Sudeep Audio WILL NOT BE LIABLE FOR ANY LOSS THAT YOU MAY INCUR AS A CONSEQUENCE OF UNAUTHORIZED USE OF YOUR ACCOUNT OR ACCOUNT INFORMATION IN CONNECTION WITH THE WEBSITE OR ANY SERVICES OR MATERIALS, EITHER WITH OR WITHOUT YOUR KNOWLEDGE. Sudeep Audio HAS ENDEAVORED TO ENSURE THAT ALL THE INFORMATION ON THE WEBSITE IS CORRECT, BUT Sudeep Audio NEITHER WARRANTS NOR MAKES ANY REPRESENTATIONS REGARDING THE QUALITY, ACCURACY OR COMPLETENESS OF ANY DATA, INFORMATION, PRODUCT OR SERVICE. Sudeep Audio SHALL NOT BE RESPONSIBLE FOR THE DELAY OR INABILITY TO USE THE WEBSITE OR RELATED FUNCTIONALITIES, THE PROVISION OF OR FAILURE TO PROVIDE FUNCTIONALITIES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, FUNCTIONALITIES AND RELATED GRAPHICS OBTAINED THROUGH THE WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THE WEBSITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. FURTHER, Sudeep Audio SHALL NOT BE HELD RESPONSIBLE FOR NON-AVAILABILITY OF THE WEBSITE DURING PERIODIC MAINTENANCE OPERATIONS OR ANY UNPLANNED SUSPENSION OF ACCESS TO THE WEBSITE THAT MAY OCCUR DUE TO TECHNICAL REASONS OR FOR ANY REASON BEYOND Sudeep Audio 'S CONTROL. THE USER UNDERSTANDS AND AGREES THAT ANY MATERIAL OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE WEBSITE IS DONE ENTIRELY AT THEIR OWN DISCRETION AND RISK AND THEY WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO THEIR COMPUTER SYSTEMS OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL OR DATA. Sudeep Audio IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL ERROR LEADING TO AN INVALID COUPON. Sudeep Audio ACCEPTS NO LIABILITY FOR ANY ERRORS OR OMISSIONS, WITH RESPECT TO ANY INFORMATION PROVIDED TO YOU WHETHER ON BEHALF OF ITSELF OR THIRD PARTIES.
    • Sudeep Audio SHALL NOT BE LIABLE FOR ANY THIRD PARTY PRODUCT OR SERVICES. THE ADVERTISEMENT AVAILABLE ON E-MAIL OR WEBSITE WITH RESPECT TO THE THIRD PARTY WEBSITE OR THE PRODUCTS AND SERVICES ARE FOR INFORMATION PURPOSE ONLY.
  • Indemnification and Limitation of Liability
    • You agree to indemnify, defend and hold harmless Sudeep Audio including but not limited to its affiliate vendors, agents and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Sudeep Audio that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Terms of Use. Further, You agree to hold Sudeep Audio harmless against any claims made by any third party due to, or arising out of, or in connection with, Your use of the Website, any claim that Your material caused damage to a third party, Your violation of the Terms of Use, or Your violation of any rights of another, including any intellectual property rights.
    • Notwithstanding anything to contrary, Sudeep Audio 's entire liability to You under this Terms of Use or otherwise shall be the refund of the money charged from You for any specific voucher or product or service, under which the unlikely liability arises.
    • In no event shall Sudeep Audio, its officers, directors, employees, partners or suppliers be liable to You, the vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not Sudeep Audio has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with Your use of or access to the Website, Services or materials.
    • The limitations and exclusions in this section apply to the maximum extent permitted by applicable law.
  • Violation of the Terms of Use
    • You agree that Sudeep Audio may, in its sole discretion and without prior notice, terminate Your access to the Website and block Your future access to the Website if Sudeep Audio determines that You have violated these Terms of Use or Additional Terms. You also agree that any violation by You of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreparable harm to Sudeep Audio, for which monetary damages would be inadequate, and You consent to Sudeep Audio obtaining any injunctive or equitable relief that Sudeep Audio deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies Sudeep Audio may have at law or in equity.
    • You agree that Sudeep Audio may, in its sole discretion, and without prior notice, terminate Your access to the Website, for cause, which includes (but is not limited to):
      • requests by law enforcement or other government agencies;
      • a request by You (self-initiated account deletions);
      • discontinuance or material modification of the Website or any service offered on or through the Website; or
      • unexpected technical issues or problems.
    • If Sudeep Audio does take any legal action against You as a result of Your violation of these Terms of Use, Sudeep Audio will be entitled to recover from You, and You agree to pay, all reasonable attorneys' fees and costs of such action, in addition to any other relief granted to Sudeep Audio.
  • Termination
    • The Terms of Use will continue to apply until terminated by either You or Sudeep Audio as set forth below. If You want to terminate Your agreement with Sudeep Audio, You may do so by (i) not accessing the Website; or (ii) closing Your accounts for all of the Services that You use, where Sudeep Audio has made this option available to You.
    • Sudeep Audio may, at any time, with or without notice, terminate the Terms of Use (or portion thereof, such as any individual Additional Terms) with You if: You breach any of the provisions of the Terms of Use, the Privacy Policy or any other terms, conditions, or policies that may be applicable to You from time to time (or have acted in a manner that clearly shows that You do not intend to, or are unable to, comply with the same); Sudeep Audio is required to do so by law (for example, where the provision of the Services to You is, or becomes, unlawful); The provision of the Services to You by Sudeep Audio is, in Sudeep Audio's opinion, no longer commercially viable; Sudeep Audio has elected to discontinue, with or without reason, access to the Website, the Services (or any part thereof); or
    • Sudeep Audio may also terminate or suspend all or a portion of Your account or access to the Services with or without reason. Except as may be set forth in any Additional Terms applicable to a particular Service, termination of Your Account may include: (i) removal of access to all offerings within the Website or with respect to the Services; (ii) deletion of Your materials and Account Information, including Your personal information, log-in ID and password, and all related information, files and materials associated with or inside Your Account (or any part thereof); and (iii) barring of further use of the Services.
    • You agree that all terminations shall be made in Sudeep Audio's sole discretion and that Sudeep Audio shall not be liable to You or any third party for any termination of Your Account (and accompanying deletion of Your Account Information), or Your access to the Website and Services.
    • Notwithstanding the foregoing, these Terms of Use will survive indefinitely unless and until Sudeep Audio chooses to terminate them.
    • If You or Sudeep Audio terminates Your use of the Website, Sudeep Audio may delete any content or other materials relating to Your use of the Website and Sudeep Audio will have no liability to You or any third party for doing so.
  • Governing Law
    • These Terms of Use and all transactions entered into on or through the Website and the relationship between You and Sudeep Audio shall be governed in accordance with the laws of India without reference to conflict of laws principles.
    • You agree that all claims, differences and disputes arising under or in connection with or in relation hereto the Website, the Terms of Use or any transactions entered into on or through the Website or the relationship between You and Sudeep Audio shall be subject to the exclusive jurisdiction of the courts at New Delhi, India and You hereby accede to and accept the jurisdiction of such courts.
  • Report Abuse
    • In the event You come across any abuse or violation of these Terms of Use or if You become aware of any objectionable content on the Website, please report to Sudeep Audio customer support via email to write2us@sudeepaudio.com
  • General Provisions
    • Notice: All notices of Sudeep Audio will be served by email or by general notification on the Website. Any notice provided to Sudeep Audio pursuant to the Terms of Use should be sent to Sudeep Audio customer support
    • Assignment: You cannot assign or otherwise transfer the Terms of Use, or any rights granted hereunder to any third party. Sudeep Audio's rights under the Terms of Use are freely transferable by Sudeep Audio to any third parties without the requirement of seeking Your consent.
    • Severability: If, for any reason, a court of competent jurisdiction finds any provision of the Term of Use, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Terms of Use shall continue in full force and effect.
    • Waiver: Any failure by Sudeep Audio to enforce or exercise any provision of the Terms of Use, or any related right, shall not constitute a waiver by Sudeep Audio of that provision or right.
  • Feedback and Information
    • Any feedback You provide to this Website shall be deemed to be non-confidential. Sudeep Audio shall be free to use such information on an unrestricted basis. Further, by submitting the feedback, You represent and warrant that (i) Your feedback does not contain confidential or proprietary information of You or of third parties; (ii) Sudeep Audio is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) Sudeep Audio may have something similar to the feedback already under consideration or in development; and (iv) You are not entitled to any compensation or reimbursement of any kind from Sudeep Audio for the feedback under any circumstances.
    • SudeepAudio.com LLP gives customer service paramount importance. Our office personnel treat customers with politeness, courtesy and respect at every interaction - over phone and email. Sometimes, mitigating circumstances, like systems being down, policy-related issues and stock out concerns, may compel us to convey decisions that may not be to your entire satisfaction. These are, however, only the exception and not the rule. The rule is to provide agreeable solutions, and that too at the first interaction itself; and the compliments we receive from satisfied customers - through our website, by phone and email - while indeed very heartening, serve to inch the bar higher.

      However, customers resorting to provocative and unparliamentary language or rude and disruptive behaviour stretch tolerance, cause distress and impact on morale and efficiency. This can lead to a compromise in the level of service received by other customers and is therefore untenable. Therefore, despite the acknowledged primacy that a customer in the service industry commands, we must inform you with the greatest reluctance and deepest regret that henceforth, customers found to be offensive in their interaction with our staff members will not be entertained by SudeepAudio.com LLP.

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