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Upon getting delivery of your SSL hardware from SudeepAudio.com, without any delay:

  1. for the first time, create your SSL user account here >>
  2. register your product serial(s), as mentioned on the hardware itself, and get many other benefits
    NOTE: The number on the box is not the serial number. The serial is on the product bottom panel.
  3. download the eligible software updates and more from your user account after registration

During registering your serial number if you face any trouble (extremely unlikely), please go here >>

 

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Though most of us would know how to setup a USB audio interface, it is always best to spend a little time initially to study some basics and also simple tips given here for a smooth and SAfe start.

  • Quick-start guide for SSL2 and SSL2+ given here >>
  • OS and USB compatibility given here >>
  • Driver downloads for your computer are here >>

More articles and videos to help you setup, understand and troubleshoot your SSL 2 Audio Interfaces are given here >>

 

 

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Here are some videos that will help you maintain your SSL consoles better.

Go here >>

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Should your questions not be covered in the Support Link (check the red tabs above), then please contact SSL support here >>

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Should service be required within the period of warranty or even later, please contact us.

In India, the authorised service centre is located in Mumbai.

  • Shipping costs of sending and getting back the product(s) to and from the service centre are borne by the customer.
  • Our invoice is also to be sent along as proof of purchase.
  • The service centre will update you on the cost of repair and/or parts not covered under the manufacturer warranty terms.

 

Rest assured, our SA team will assist you all along this process – whether the product is in warranty or not.

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