Upon getting delivery of your Novation hardware from SudeepAudio.com, without any delay:
Most common troubleshoot situations for all Moog Music hardware have been answered here >>
Should service be required within the period of warranty or even later, please contact us.
- Shipping costs of sending and getting back the product(s) to and from the service centre are borne by the customer.
- Our invoice is also to be sent along as proof of purchase.
- The service centre will update you on the cost of repair and/or parts not covered under the manufacturer warranty terms.
Rest assured, our SA team will assist you all along this process – whether the product is in warranty or not.