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Namaste. Welcome to our Help Centre. How can we help you today?

ujam

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After you receive a Ujam serial (license number) from SudeepAudio.com, follow these instructions to redeem, download and activate your purchased software.

  1. Redeem your SudeepAudio + Ujam serial received over here >>
  2. Please follow the on-screen instructions carefully.
  3. Download and use your Ujam product.

For any further help regarding product installation or authorisation issues, please visit here >>

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If you purchased your UJAM plug-in from our partner shop Sudeep Audio: here’s how to authorize it:

  • Make sure you have your serial number/promo code at hand, that looks something like XXXX-XXXXXXXXXX-XXXXXX. 1
  • Open the following link to enter: Sudeep Audio Checkout
  • On this page, you’ll be able to enter your license code. You can also add other licenses and redeem them together at the same time.

Step 1 Redeem License:

partnecrcheckout-license.JPG

 

Step 2 Connect or Create an Account:

partnercheckout-connect_account.JPG

Step 3 Download:
partnercheckout-download.JPG

 

  • After redeeming the code, you’ll be able to download the plug-in installer – You can also install the UJAM APP to download and manage your plug-ins.

ujamapp.JPG

 

  • Install and launch the plug-in in your DAW.
  • The plug-in will ask you to enter your account credentials (e-mail address and password) to authorize the plug-in.

how_to_install.JPG

Enjoy making music!


1
 Note: if you can’t seem to find the serial number mentioned above: Please contact our support team with a screenshot of your invoice – we will help you find it!

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If you’re struggling with authorizing your plug-in even though you are sure you’re using the correct email address and password (not the license key!), there are a few things you can try the steps given here >>

And if you still face a problem while registering or logging into your user account, submit a support request here >>

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If you prefer to download the complete installers before you start installing the actually products, here is a set with all zipped dropbox download links to all our products.

Also useful when you experienced any troubles with the download and installation because of no or slow internet connection, please try the links given here >>

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You can also access a product user manual via the “About Page” from within the plug-in – just click the “i” in the top right corner, then click “Read User Guide”.

Additionally, you can download the User Guides PDFs from the Ujam product links given here >>

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If you want to change your registered email in the Ujam user account or transfer license to another user, follow the steps given here >>